Hi,
Recently I went to China for a short break.
I wandered around the street and found a magazine in a book shop. It was just 6 dollars, but a great magazine. Colour printing, quality paper, clear editing, informative articles with points. It was just 6 dollars!
Quality of magazines and books always reflects the quality of people. People in Mainland China are not only improving their "hardware", but also their "software" now.
They are improving and if we are not, we can't be "special" even we are in a "Special Administration Region"!
Keith
Explore, Exceed & Excel
Wednesday, October 17, 2007
Monday, October 15, 2007
My Affiliation with Organizations
Hi,
Some graduates of my coaching and hypnotherapy programs emailed me recently, asking about my affiliation with some organizations. They were requested to join some of the organizations in Hong Kong, which state that I am part of them.
There were so many of them asking me the same question, so I like to clarify here. I am not part of any of those organizations. I don't know why I was said to be part of them, but I am not!
There are already too many organizations out there. My only interest is to train, but not organizing whatever. I had created some organizations in the past. They are solely for the convenience of providing training. I will never encourage anyone to join them as I am not sure whether I have any time to organize any activity for them.
So, join those organziations if you like to do so (everyone has free will) but I know nothing about them at all.
Keith
Explore, Exceed & Excel
Some graduates of my coaching and hypnotherapy programs emailed me recently, asking about my affiliation with some organizations. They were requested to join some of the organizations in Hong Kong, which state that I am part of them.
There were so many of them asking me the same question, so I like to clarify here. I am not part of any of those organizations. I don't know why I was said to be part of them, but I am not!
There are already too many organizations out there. My only interest is to train, but not organizing whatever. I had created some organizations in the past. They are solely for the convenience of providing training. I will never encourage anyone to join them as I am not sure whether I have any time to organize any activity for them.
So, join those organziations if you like to do so (everyone has free will) but I know nothing about them at all.
Keith
Explore, Exceed & Excel
Monday, October 08, 2007
Hypnosis: Positive Messages Process 發現正面訊息過程
Hi,
協助受者發現正面訊息的過程，是我們的SOBER Hypnotherapy系統的獨特和核心部份，亦是我們的方法與別不同之處；如果您忽略了這個重要過程，您將使您的進行的治療效果遠遠失色，您浪費了您和您的受者的時間和努力。
由於她是那麼很重要的，我曾於催眠治療師課程中，詳細地解釋了這個過程，以下是那天我的講解的一個簡單概要。
我們現在的難題，並不是由以前的某人或某事直接地引起的，它是由於某些過去事件，發展出一些信念所引致的。舉一個簡化了的例子，當您那時只得十歲，您在某次唱歌比賽中，面對眾人時感覺十分恐懼，您不自覺地獲取了對『面對公眾是恐佈的』這種信念，因此，當您現在已經是30歲了，您仍然恐懼於眾人面前講話。
在我們SOBER系統下，受者在催眠狀態期間，發現正面訊息的過程，是在您協助他回顧他的過去事件、關係和信念之後的一個內心整合過程，他在回顧之後，對事情獲取了新的理解，並且通過描述出來，他的理解得以具體化，這些具體正面的訊息，成為了他新的信念；我們不能通過不再相信某事，來直接刪除我們的舊信念，但是我們卻能用新的信念，取代原有的信念！
正面訊息中的『正面』，並非我們日常所指的樂觀、合乎道德、合乎操守的，甚至它並不需要是『好』的；判斷受者新的理解是否好壞，既不是我們的工作，也不是我們能力所及的；我不是說樂觀、合乎道德、合乎操守或者『好』的信念並不重要，只是我們不應該硬把我們自己的評斷，放諸於我們的治療對象身上！
一個訊息是正面的，它必須符合以下3個標準：
1. 可執行的 Actionable：否則受者根本不能做任何事情，來改變他的情況；此外，沒有行動，亦因而沒有結果，受者便不能進一步地具體化他們新的信念。(記得我們什麼時候使用『即係？』這條問題？)
2. 安全的 Safe：對客戶和其他人，這些新的信念沒有任何潛在危險。(記得我們什麼時候使用『因為？』這條問題？)
3. 沒有局限的 Without Limitation：發現新的信念的目的，是為了受者開放更多的可能性，減少限制他們，難題是受者給自己在思想和行動的局限。(記得我們什麼時候使用『因為？』這條問題？)
當3個標準均符合時，新的信念，與及因而引起的新的行動，就可能是更加現實的！
The Process of Positive Messages is very unique and core part of our system of SOBER Hypnotherapy. If you miss this process, you will make your therapy far, far less effective. You waste your and your client's time and effort.
As it is so important, I explained the process in more details in my recent SOBER Therapy Module of the Certified Hypnotherapist Program. Below is a brief summary of what I had explained that day.
It is not someone in the past or something happened in the past directly causes us problem now. It is the beliefs that developed out of that past event that cause us troubles. For example, you was so fear during a singing contest when you were 10. You unconsciously gained a belief of "public presentation is something horrible". So when you are now already 30, you fear much about speaking in front of people.
In our SOBER System, the Positive Messages Process is the consolidation process after you review your past event, relationship and beliefs during hypnosis. You gain new understanding after the review and you make your new understanding concrete through verbalizing them out. These concrete positive messages become your new beliefs. We can't just delete our old beliefs by not believing in something, but we can only replace the old beliefs with new ones. You believe in something else instead!
Positive Messages are not messages that are "positive" in general sense. It does not need to be optimistic, moral, ethical or even be good. It is not our job and we can't judge the content of our clients' new understanding. I am not saying that being optimistic, moral, ethical or good is not important. But we should not push our own judgement towards our clients!
To be positive, a message must meet the following 3 criteria:
1. Actionable. Or the client can't do anything about it to change his/her situation. Furthermore, without actions (thus without results), clients can't further solidify their new beliefs. (Remember our use of 即係?)
2. Safe. There is no potential danger (to the clients and others) in the message. (Remember our use of 因為?)
3. Without Limitation. The new beliefs are opening up possibilities for the clients, not further limiting them. In hypnosis, a problem is a limitation of client's thinking and actions. (Remember our use of 因為?)
When all 3 criteria are met, the new beliefs (and thus the new actions generated) could be more realistic!
Keith
Explore, Exceed & Excel
Updated with Chinese Translation: Feb 8 2009
協助受者發現正面訊息的過程，是我們的SOBER Hypnotherapy系統的獨特和核心部份，亦是我們的方法與別不同之處；如果您忽略了這個重要過程，您將使您的進行的治療效果遠遠失色，您浪費了您和您的受者的時間和努力。
由於她是那麼很重要的，我曾於催眠治療師課程中，詳細地解釋了這個過程，以下是那天我的講解的一個簡單概要。
我們現在的難題，並不是由以前的某人或某事直接地引起的，它是由於某些過去事件，發展出一些信念所引致的。舉一個簡化了的例子，當您那時只得十歲，您在某次唱歌比賽中，面對眾人時感覺十分恐懼，您不自覺地獲取了對『面對公眾是恐佈的』這種信念，因此，當您現在已經是30歲了，您仍然恐懼於眾人面前講話。
在我們SOBER系統下，受者在催眠狀態期間，發現正面訊息的過程，是在您協助他回顧他的過去事件、關係和信念之後的一個內心整合過程，他在回顧之後，對事情獲取了新的理解，並且通過描述出來，他的理解得以具體化，這些具體正面的訊息，成為了他新的信念；我們不能通過不再相信某事，來直接刪除我們的舊信念，但是我們卻能用新的信念，取代原有的信念！
正面訊息中的『正面』，並非我們日常所指的樂觀、合乎道德、合乎操守的，甚至它並不需要是『好』的；判斷受者新的理解是否好壞，既不是我們的工作，也不是我們能力所及的；我不是說樂觀、合乎道德、合乎操守或者『好』的信念並不重要，只是我們不應該硬把我們自己的評斷，放諸於我們的治療對象身上！
一個訊息是正面的，它必須符合以下3個標準：
1. 可執行的 Actionable：否則受者根本不能做任何事情，來改變他的情況；此外，沒有行動，亦因而沒有結果，受者便不能進一步地具體化他們新的信念。(記得我們什麼時候使用『即係？』這條問題？)
2. 安全的 Safe：對客戶和其他人，這些新的信念沒有任何潛在危險。(記得我們什麼時候使用『因為？』這條問題？)
3. 沒有局限的 Without Limitation：發現新的信念的目的，是為了受者開放更多的可能性，減少限制他們，難題是受者給自己在思想和行動的局限。(記得我們什麼時候使用『因為？』這條問題？)
當3個標準均符合時，新的信念，與及因而引起的新的行動，就可能是更加現實的！
The Process of Positive Messages is very unique and core part of our system of SOBER Hypnotherapy. If you miss this process, you will make your therapy far, far less effective. You waste your and your client's time and effort.
As it is so important, I explained the process in more details in my recent SOBER Therapy Module of the Certified Hypnotherapist Program. Below is a brief summary of what I had explained that day.
It is not someone in the past or something happened in the past directly causes us problem now. It is the beliefs that developed out of that past event that cause us troubles. For example, you was so fear during a singing contest when you were 10. You unconsciously gained a belief of "public presentation is something horrible". So when you are now already 30, you fear much about speaking in front of people.
In our SOBER System, the Positive Messages Process is the consolidation process after you review your past event, relationship and beliefs during hypnosis. You gain new understanding after the review and you make your new understanding concrete through verbalizing them out. These concrete positive messages become your new beliefs. We can't just delete our old beliefs by not believing in something, but we can only replace the old beliefs with new ones. You believe in something else instead!
Positive Messages are not messages that are "positive" in general sense. It does not need to be optimistic, moral, ethical or even be good. It is not our job and we can't judge the content of our clients' new understanding. I am not saying that being optimistic, moral, ethical or good is not important. But we should not push our own judgement towards our clients!
To be positive, a message must meet the following 3 criteria:
1. Actionable. Or the client can't do anything about it to change his/her situation. Furthermore, without actions (thus without results), clients can't further solidify their new beliefs. (Remember our use of 即係?)
2. Safe. There is no potential danger (to the clients and others) in the message. (Remember our use of 因為?)
3. Without Limitation. The new beliefs are opening up possibilities for the clients, not further limiting them. In hypnosis, a problem is a limitation of client's thinking and actions. (Remember our use of 因為?)
When all 3 criteria are met, the new beliefs (and thus the new actions generated) could be more realistic!
Keith
Explore, Exceed & Excel
Updated with Chinese Translation: Feb 8 2009
NLP: The Missing Filter
Hi,
One core part of NLP is the study of Filters in distorting, deleting and generalizing our thinking. The NLP Filters include Value (i.e. what's important?), Belief (i.e. what's real?) and Rule (i.e. what's right?). These filters can make our thinking and thus our behaviours distant from reality!
So, verifying our filters is one of the major purposes of learning NLP. But one even more influential filter is missing, our Emotions.
When we are in a positive emotional state (e.g. happy, excited, love, etc.), we tend to assign positive values to people, things and happenings. We are in a more readily accepting mood, even something we consider not good to us. However, when we are in a negative emotional states (e.g. sad, angry, fear, etc.), we do the opposites.
This is so called the "Self Deception" researched by Prof. Paul Thagard of the University of Waterloo. We unconsciously distort, delete, and/or generalize the reality when under emotions. This is why the State of Knowing Nothing (in New Coded NLP) is so important in gaining maximum insights. When we know nothing, we are in a void emotional state!
This is also the purpose of Emotional Release when we are doing the Transformational Hypnotherapy Skills (i.e IR, IC, etc.). Only after the emotions are released, the effect of emotions on our thinking is reduced so that we can gain positive messages after the process.
Keith
Explore, Exceed & Excel
One core part of NLP is the study of Filters in distorting, deleting and generalizing our thinking. The NLP Filters include Value (i.e. what's important?), Belief (i.e. what's real?) and Rule (i.e. what's right?). These filters can make our thinking and thus our behaviours distant from reality!
So, verifying our filters is one of the major purposes of learning NLP. But one even more influential filter is missing, our Emotions.
When we are in a positive emotional state (e.g. happy, excited, love, etc.), we tend to assign positive values to people, things and happenings. We are in a more readily accepting mood, even something we consider not good to us. However, when we are in a negative emotional states (e.g. sad, angry, fear, etc.), we do the opposites.
This is so called the "Self Deception" researched by Prof. Paul Thagard of the University of Waterloo. We unconsciously distort, delete, and/or generalize the reality when under emotions. This is why the State of Knowing Nothing (in New Coded NLP) is so important in gaining maximum insights. When we know nothing, we are in a void emotional state!
This is also the purpose of Emotional Release when we are doing the Transformational Hypnotherapy Skills (i.e IR, IC, etc.). Only after the emotions are released, the effect of emotions on our thinking is reduced so that we can gain positive messages after the process.
Keith
Explore, Exceed & Excel
Sunday, October 07, 2007
Facilitation: 13 Things People Need to Know
Hi,
No matter you are a coach, a facilitator or anyone who want to help yourself or others (person or organization) to improve or develop, there are 13 things need to be known for any progress. One might not need to know them all. The more they be aware of them, the easier and faster their path for development!
1. Strengths. Your marketable core competencies.
2. Limitations. Your lacking of the marketable core competencies.
3. Opportunities. What's outside that can be attracted by your core competencies.
4. Threats. What's outside that can be attracted by the core competencies you are lacking!
5. Values. What are important to you.
6. Guiding Principles. How do you make decisions.
7. Visions. What can be possible in the future.
8. Standards. Your minimum requirements.
9. Landmarks. How do you know you are on the right tracks!
10. Purposes. Overall objectives.
11. Tasks. Something need to be done at certain time.
12. Assumptions. What you think is truth and/or fact!
13. Directions. Which paths to take.
Being a coach/facilitator, it is our job to help our clients to discover the above!
Keith
Explore, Exceed & Excel
No matter you are a coach, a facilitator or anyone who want to help yourself or others (person or organization) to improve or develop, there are 13 things need to be known for any progress. One might not need to know them all. The more they be aware of them, the easier and faster their path for development!
1. Strengths. Your marketable core competencies.
2. Limitations. Your lacking of the marketable core competencies.
3. Opportunities. What's outside that can be attracted by your core competencies.
4. Threats. What's outside that can be attracted by the core competencies you are lacking!
5. Values. What are important to you.
6. Guiding Principles. How do you make decisions.
7. Visions. What can be possible in the future.
8. Standards. Your minimum requirements.
9. Landmarks. How do you know you are on the right tracks!
10. Purposes. Overall objectives.
11. Tasks. Something need to be done at certain time.
12. Assumptions. What you think is truth and/or fact!
13. Directions. Which paths to take.
Being a coach/facilitator, it is our job to help our clients to discover the above!
Keith
Explore, Exceed & Excel
Wednesday, October 03, 2007
Top 5 Tips: Top 5 Ways to be a Good Coach
Hi,
Do you want to use coaching to help other improve and grow? If yes, take a look at my top 5 ways to be a good coach.
1. Get Formal Training. Coaching is not a list of questions to ask, or a collection of several skills. It is an art and you need training and practice to make it useful to your clients.
2. Learn from your Clients. See how they think. See how they improve. See what works and what doesn’t!
3. Treat your Clients like Human Beings. They are not subjects or objects. They are people. They have their problems and they can think by themselves. Your job is helping them to think!
4. Accepting the Facts that Clients will Come & Go. You can never keep a client for life. They come and go. Do your best to coach them when they are still with you!
5. Coach with some Frameworks. Coaching is never a guesswork or simply by intuition. Many say so, just because they do not know they are already using some frameworks in their coaching works. Learn and try some coaching models. Use them so that you are not coach randomly. Or this will simply confuse your clients, rather than helping them think with clarity.
Keith
Explore, Exceed & Excel
Do you want to use coaching to help other improve and grow? If yes, take a look at my top 5 ways to be a good coach.
1. Get Formal Training. Coaching is not a list of questions to ask, or a collection of several skills. It is an art and you need training and practice to make it useful to your clients.
2. Learn from your Clients. See how they think. See how they improve. See what works and what doesn’t!
3. Treat your Clients like Human Beings. They are not subjects or objects. They are people. They have their problems and they can think by themselves. Your job is helping them to think!
4. Accepting the Facts that Clients will Come & Go. You can never keep a client for life. They come and go. Do your best to coach them when they are still with you!
5. Coach with some Frameworks. Coaching is never a guesswork or simply by intuition. Many say so, just because they do not know they are already using some frameworks in their coaching works. Learn and try some coaching models. Use them so that you are not coach randomly. Or this will simply confuse your clients, rather than helping them think with clarity.
Keith
Explore, Exceed & Excel
我的觀點極短篇: 最沒用的是有用的
Hi,
『三十輻共一轂，當其無有，車之用』... 道德經。
車輪中央是空的，就是這個沒有用的『空』，才能把車軸連上，造就了車的功用。
最沒用的是有用的！
在車上我以 ipod 播放音樂，但它與 Hi-Fi 的接線有點問題，它必須正正的放好才有聲音，在 ipod 旁有一堆廢紙，一堆沒用的東西，但多月來還未丟掉，今天下定決心把它們拋棄，開車時才發覺 ipod 沒有聲音了！
最沒用的是有用的，它們把 ipod 頂著固定放好！
Keith
Explore, Exceed & Excel
Updated: Dec 18 2015
『三十輻共一轂，當其無有，車之用』... 道德經。
車輪中央是空的，就是這個沒有用的『空』，才能把車軸連上，造就了車的功用。
最沒用的是有用的！
在車上我以 ipod 播放音樂，但它與 Hi-Fi 的接線有點問題，它必須正正的放好才有聲音，在 ipod 旁有一堆廢紙，一堆沒用的東西，但多月來還未丟掉，今天下定決心把它們拋棄，開車時才發覺 ipod 沒有聲音了！
最沒用的是有用的，它們把 ipod 頂著固定放好！
Keith
Explore, Exceed & Excel
Updated: Dec 18 2015
Top 5 Tips: Top 5 Reasons of Doing or Learning Coaching
Hi,
I have been teaching coaching for more than 6 years. But why should we coach or learn coaching? Here are my top 5 reasons:
1. Coaching is growing. More people are going into the coaching field and more managers are using coaching to help their staff and their business day after days. If you don't coach or you don't know how to coach, you are lagging behind the whole new world.
2. Both the Coach & the Coachee improve. You can't stop yourself improving when you help others to improve. You can't stop yourself getting your own problems solved when you help others to solve their problems. You can't stop yourself seeing more opportunities when you help others to see their
opportunities.
3. Probably, you improve more than your coachees. Your coachees might present something you've struggled and/or you are struggling yourself. You can see clearly yourself.
4. Coaching is for your career development. You coach your people. When they improve, your team's performance Improves. You can also consider moving into the coaching field as your next step in your career.
5. Everybody can be benefited from coaching. No everyone needs therapy, counseling or advices. But everyone can gain insights from being coached. You need a lot of education and experience to become a therapist, counselor or consultant. But it does not requires too much training to be a good coach because coaching is absolutely helping others just by making them helping themselves.
Keith
Explore, Exceed & Excel
Article Written on Aug 2007
I have been teaching coaching for more than 6 years. But why should we coach or learn coaching? Here are my top 5 reasons:
1. Coaching is growing. More people are going into the coaching field and more managers are using coaching to help their staff and their business day after days. If you don't coach or you don't know how to coach, you are lagging behind the whole new world.
2. Both the Coach & the Coachee improve. You can't stop yourself improving when you help others to improve. You can't stop yourself getting your own problems solved when you help others to solve their problems. You can't stop yourself seeing more opportunities when you help others to see their
opportunities.
3. Probably, you improve more than your coachees. Your coachees might present something you've struggled and/or you are struggling yourself. You can see clearly yourself.
4. Coaching is for your career development. You coach your people. When they improve, your team's performance Improves. You can also consider moving into the coaching field as your next step in your career.
5. Everybody can be benefited from coaching. No everyone needs therapy, counseling or advices. But everyone can gain insights from being coached. You need a lot of education and experience to become a therapist, counselor or consultant. But it does not requires too much training to be a good coach because coaching is absolutely helping others just by making them helping themselves.
Keith
Explore, Exceed & Excel
Article Written on Aug 2007
My Point of View: 我的思維理論
Hi,
我們需不需要學習思維？
不需要，因為我們大部份人也沒有學過思維，但每天我們也在思維！需要，因為雖然思維功能是天生的，好的思維卻不是！什麼是思維？中外哲學家及心理學家均有大量不同的解釋與定義，我對思維的個人看法是認知＋學習＋聯繫＋重複使用。
1. 認知：認出知道人、事、物，即『這是什麼』
2. 學習：認出知道後，了解其應用，即『那又如何』
3. 聯繫：把人、事、物，『這是什麼』及『那又如何』聯繫一起，以後每次看到/想到那人、事、物，隨即自動想起並使用這組聯繫
4. 重複使用：未來不斷使用這組聯繫，每用一次，這組聯繫便越強，越易引發，而且引發速度越快！
我們的認知及學習功能，又受到已存在的聯繫影響，越強的聯繫，帶來的影響越大。
這意味什麼？我們的思維基本上是自動化的，在沒有刻意的情況下，無論你如何多看多學，也走不出『過去』的規範，結果只是不斷重複過去而矣！
如何跳出這個思維的框框？下期再作詳談。
Keith
Explore, Exceed & Excel
我們需不需要學習思維？
不需要，因為我們大部份人也沒有學過思維，但每天我們也在思維！需要，因為雖然思維功能是天生的，好的思維卻不是！什麼是思維？中外哲學家及心理學家均有大量不同的解釋與定義，我對思維的個人看法是認知＋學習＋聯繫＋重複使用。
1. 認知：認出知道人、事、物，即『這是什麼』
2. 學習：認出知道後，了解其應用，即『那又如何』
3. 聯繫：把人、事、物，『這是什麼』及『那又如何』聯繫一起，以後每次看到/想到那人、事、物，隨即自動想起並使用這組聯繫
4. 重複使用：未來不斷使用這組聯繫，每用一次，這組聯繫便越強，越易引發，而且引發速度越快！
我們的認知及學習功能，又受到已存在的聯繫影響，越強的聯繫，帶來的影響越大。
這意味什麼？我們的思維基本上是自動化的，在沒有刻意的情況下，無論你如何多看多學，也走不出『過去』的規範，結果只是不斷重複過去而矣！
如何跳出這個思維的框框？下期再作詳談。
Keith
Explore, Exceed & Excel
Customer Service: Gap 6 & 7 in Servqual Model
Hi,
One of our ISQMP (Qualicert Internal Auditor Program) graduates asked me about the Gap 6 & 7 in the Servqual Model of Service Quality.
Servqual Model is originated by Parasuraman in 1985. He only proposed 5 Gaps in his model. In all his revised versions of his model in 1988, 1991 and finally in 1994, these 5 Gaps remain unchanged. Only in 1988, he added the 5 Dimensions of Service Quality, i.e. the RATER - Reliability, Assurance, Tangibles, Empathy & Responsiveness.
Gap 6 & 7 were added by another scholars, Luk & Layton in 2002. Gap 6 is the discrepancy between customer's expectations and employees' perceptions, while Gap 7 is the discrepancy between employees' perceptions and management's perceptions.
These 2 gaps can be useful, but they are not part of the Servqual Model. If someone tells you that there are 7 gaps in the Servqual Model, s/he is confused.
Keith
Explore, Exceed & Excel
One of our ISQMP (Qualicert Internal Auditor Program) graduates asked me about the Gap 6 & 7 in the Servqual Model of Service Quality.
Servqual Model is originated by Parasuraman in 1985. He only proposed 5 Gaps in his model. In all his revised versions of his model in 1988, 1991 and finally in 1994, these 5 Gaps remain unchanged. Only in 1988, he added the 5 Dimensions of Service Quality, i.e. the RATER - Reliability, Assurance, Tangibles, Empathy & Responsiveness.
Gap 6 & 7 were added by another scholars, Luk & Layton in 2002. Gap 6 is the discrepancy between customer's expectations and employees' perceptions, while Gap 7 is the discrepancy between employees' perceptions and management's perceptions.
These 2 gaps can be useful, but they are not part of the Servqual Model. If someone tells you that there are 7 gaps in the Servqual Model, s/he is confused.
Keith
Explore, Exceed & Excel
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