Hi,
Nearly everybody of us are in the Customer Service Field. (Who's not? Do you have someone to serve?!) Never think that implementing Customer Service is something really BIG. No they are not!
Sometimes you do not need a thorough plan to start with. Just do it and you will get the results! Here are 3 of my guidelines to you if you want to add some service to your business:
1. Little things matter! Start with those little things. It can be easy and low cost!
2. Customer Service can be done everywhere. Forget about IBM's Moment of Truth. Every moment is your customers' Moment of Truth. So just add your service to any point you feel comfortable to start.
3. Customer will notice your service. Most of them will appreciate.
Keith
Explore, Exceed & Excel
