Hi,
Proving your customer is wrong is WRONG!
It is even worse than proving yourself is right (as I mentioned in my previous article: 贏得顧客，還是講贏顧客？)
Going back to my story of the Internet shopping in my last article. I emailed the seller telling them I had wasted 30 minutes in processing the transactions but failed again and again.
In their reply, they told me that I had just used 12 minutes and 17 seconds only and asked me to stay with facts before getting upset! They are absolutely right because they must have a record. But what's the point to prove your customer being wrong?
The only outcome for such proof is that they lost an US$168 transaction and lost me as their customer forever!
A typical Loss-Loss scenario!
Keith
Explore, Exceed & Excel
