Wednesday, September 12, 2007

Facilitation: Facilitate the Process, Not the Results


A facilitator facilitates the process of decision making, conflicts resolution, ideas generation, problems solving, evaluation, etc. His/her job is to make the process easier and faster, but not responsible for the results.

It is the client's responsibility for the results but not yours. If you concern too much for the outcomes, you might easily fall into the trap of pushing and intervening the content of the meetings.

When someone makes use of a facilitator, they want you to guide and guard the process. They want someone remaining neutral so that the participants can discuss in a fair and productive manner.

We are still successful as a facilitator whenever we delivered a smooth process, even though not much result was being generated.

Explore, Exceed & Excel