Thursday, April 09, 2009

12 Principles of Process Facilitation: Principle 8 - Conflicts Resolution (附中文翻譯)

Hi,

Here comes Part 8 of the 12 Principles of Process Facilitation.

The core role of a facilitator is a Facilitator of Arguments!

People has different points of view, opinions and ideas. These can conflict with each others. It is just a matter of either voicing out the conflicts or not. Not voicing out doesn't mean there is no conflict.

If it is not voiced out, nothing can happen.

Both quarreling and argument is just the surfacing of the conflicts. Stopping them doesn't end the conflict but only internalize them. This makes further resolution even more difficult.  Quarreling is the conflict between people, while argument is the conflict between ideas. Facilitators promote rational arguments. Participants talk about both their opinions and the more important reasons behind.

Rational Argument enhances mutual understanding, ideas generation and eventually conflicts resolution. People understands the rationale behind others' conflicting opinions, and thus provides more ground for generating new ideas which can accommodate everybody's concerns.

We promote, or even foster rational argument in meetings.


中文翻譯:(Added Feb 7 2016)

這是流程輔引學 12 原理第 8 部分。

輔引者的核心角色,就是爭議的促成者

人有不同的看法、意見和想法,它們便有可能彼此矛盾;這不是有沒有衝突的問題,而是有否外顯出來而矣;不出聲,不等於沒有矛盾。

但如果沒有表達出來,什麼也不可能發生。

爭執爭論,只是衝突的浮現,強行終止只會令矛盾內化,和解更難實現。爭執是人與人之間的衝突,而爭論卻是觀念之間的矛盾。輔引者促進理性辯論,理性辯論意味著參與者提出意見,同時澄清比之更重要的背後原因

理性辯論增強相互理解、意念產生和最終解決衝突;人理解對方意見背後的理由,遂能產生新的意念,並能容納每一個人的關注。

我們提倡,甚至在會議上促成理性的辯論

Keith
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